Delivery Charges:
Calculated at checkout based on product type and shipping zone.
Dispatch & Delivery Times:
We dispatch daily. Orders placed before 2pm typically ship the same day (excluding large or pallet deliveries). Delivery times vary by courier, and tracking details will be provided.
Split Deliveries:
Orders may arrive in multiple shipments. If only part of your order arrives, please check your tracking link or contact the courier directly.
Backordered Items:
Estimated delivery times for backorders are subject to change due to factors beyond our control (shipping delays, customs, manufacturing). We’ll keep you updated and provide tracking once available.
Courier Services:
- DPD: 2–3 working days, tracking link & delivery time slot via text.
- DX: 3–5 working days, 2-hour delivery slot via text/email.
- Palletrack: 1–4 days, curbside delivery only, no tracking.
Delivery Issues:
If your delivery is delayed, check with the courier first. For further help, contact us.
Damaged Items:
Please inspect your order on arrival. If damaged:
- Sign for as damaged and email us photos immediately.
- If severe, refuse delivery.
- Hidden damage? Notify us within 24 hours with photos.
Need Help?
📧 contact@tuff-trek.com | ☎️ 01825 840786