Delivery

DELIVERY CHARGES

Delivery charges vary according to the type of goods ordered and country shipping zone.

DELIVERY DAYS

We post goods out to customers on a Tuesday, Wednesday and Thursday, therefore orders placed after 2pm on Thursday will not be posted out until the following tuesday.

DELIVERY

Our delivery charges are set out  in our website at the checkout phase,

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

IF THERE IS A PROBLEM WITH THE GOODS

If you have any questions or complaints about the goods please contact us. You can do so at

Tuff Trek Ltd
Carriers Way,
East Hoathly,
Lewes
BN8 6AG

Tel: 01825 840786
contact@tuff-trek.com