Delivery Charges
Delivery charges vary according to the type of goods ordered and country shipping zone.
Delivery Days
We post goods out to customers on daily basis, therefore orders placed before 2pm will generally go out on a next day service (not including palleted goods. We trust our couriers to deliver your order promptly but please note we are not responsible for any delays in delivery! In the 1st even of a delay please contact the courier company using the tracking number/link for your package.
Please note – some deliveries may be split into 2x or more by the couriers. if only 1x part of your order arrives please contact the courier directly, using the tracking number/link for your package.
Delivery
Our delivery charges are set out in our website at the checkout phase,
We will deliver the goods to the address you specify for delivery in your order. This must be the same as the billing address.
It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
IF THERE IS A PROBLEM WITH THE GOODS
If you have any questions or complaints about the goods please contact us. You can do so at
Tuff-Trek Ltd
Unit M2, Swallows Business Park, Diamond Drive, Hailsham, BN27 4EL
Tel: 01825 840786
[email protected]
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